Avoid This Common Mistake with Your DOT Account

If you're pursuing NRCME certification or recertification and are unable to access your DOT account, do not create a second DOT account. Doing so will delay the certification process.

Your NRCME Account and National Registry Number

When your NRCME account is created, it’s assigned a 10-digit National Registry Number (also known as an Eligibility number by the testing companies). This number is tied to your federal profile and remains your unique identifier for as long as you're in the program. Creating a second account disrupts this continuity and will trigger eligibility issues within the FMCSA system.

What to Do If You Can’t Access Your DOT Account

If you're locked out of your FMCSA DOT account:

  1. Use the password reset feature on the FMCSA login page to regain access.
  2. If you no longer have access to the email address on file with the FMCSA, send an email to FMCTECHSUP@DOT.GOV requesting assistance with updating your email address.
  3. The FMCSA can be slow to respond, so it’s a good idea to follow up every couple of days with the same email to prompt action.

If you’ve already created a second account:

  • Email FMCTECHSUP@DOT.GOV and explain the situation.
  • Request that the duplicate second account be deleted and ask for help accessing your original account.
  • Once they respond, they will guide you through updating your contact information and restoring access.

You may also try calling the NRCME directly at (617) 494-3003 between 9AM and 5PM EST, Monday to Friday. When you call them, press option 2 at the first greeting and then press 6 when the second greeting starts., but be aware: their phone lines are often tied up due to high call volumes and limited staffing. Email is typically more efficient.

Ready for NRCME Certification or Recertification?

If you're preparing for initial certification or your 10-year NRCME recertification, we encourage you to enroll with the NRCME Training Institute- the most trusted and experienced training provider in the country.

Since 2013, we've trained over 22,000 medical providers nationwide. Our NRCME training program is fully updated to the current FMCSA regulations and guidelines and comes with our unbeatable pass guarantee: Pass the in-person NRCME exam on your first try, or we’ll pay your $80 exam fee.

Already Have Your Certificate but Not Feeling Prepared for the Exam?

Consider our NRCME Exam Reference Materials- an interactive bank including over 400 practice questions, plus access to real medical providers who can answer your content-related questions. Our materials have helped hundreds of providers who used other training programs but still felt unprepared for the NRCME certification exam.

Get Started Today

Contact the NRCME Training Institute by email, chat, or phone from 9:00 AM to 9:00 PM EST, seven days a week, 365 days a year. We’re here to help you every step of the way- from login issues to passing your national exam with confidence.

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10-Year Recertification Notice

Certified Medical Examiners on the National Registry are required to be recertified no sooner than 9 years and no later than 10 years from the date of issuance of their medical examiner certification credential. Recertification requires that providers complete an accredited training program such as ours and pass the in-person national NRCME certification examination.

Call (941) 600-8411 for a single-provider discount.

Enroll to Recertify